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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christine Stevenson

May 30, 2025

5  out of  5
rating by Christine Stevenson
"Kathy Bader was very professional and helped me with auto insurance. She made sure all of my information was included for the best price available. I highly recommend Kathy for any of your insurance needs. 05/30:2025 Once again Kathy Bader did a great job. This time it was homeowners, earthquake, and an umbrella policy. All of my questions were answered.. Now all of my insurance needs are in one place. Kathy Bader is always available for any questions and you can make an appointment to have a personal meeting with her!"
We responded:
"Thank you, Christine! We appreciate your recommendation and are delighted to hear about your positive experience with Kathy."
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Slime Er

May 29, 2025

5  out of  5
rating by Slime Er
"Josh McCullough was great to work with to add a new vehicle to my policy. He asked to review my current coverage to confirm I still wanted everything as is, or to make changes. It was a good suggestion as now that I have 2 vehicles, I don't need the rental car coverage. Josh is very cordial and professional. Both thumbs up for Josh. 😀"
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Kaylie Daly

May 28, 2025

5  out of  5
rating by Kaylie Daly
"I would like to say that Kathy Bader made the process of switching car insurance so easy and very painless and bonus - State Farm provided better coverage at a better rate than my other insurance! Highly recommend!"
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Jerry Obendorf

May 28, 2025

5  out of  5
rating by Jerry Obendorf
"Courteous and professional service. Made several contacts with me for several months before I was ready to switch. Perserverance counts!"
We responded:
"Thanks, Jerry! We appreciate your feedback. Glad our persistence paid off for you. Let us know if there's anything else we can do for you! - Melanie "
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Donna Carpmail

May 28, 2025

5  out of  5
rating by Donna Carpmail
"Paul and Josh where great help. Thank you"
We responded:
"Thank you Donna!"
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Rainer Schaper (Buckazoids)

May 27, 2025

5  out of  5
rating by Rainer Schaper (Buckazoids)
"Working with Josh was great, saved me an office visit, got it all done with phone, texts and email. Thank you State Farm."
We responded:
"Thank you! That’s what we do -help customers they way they want it!"
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Evan Lawler

May 10, 2025

5  out of  5
rating by Evan Lawler
"We just moved from out of state and the last thing we wanted during that time was another complication. Kathy Peterson made it super simple to get our coverage transferred over. Highly recommend her and everyone else at the office! EDIT: Still a happy customer after a couple years. Worked with Joshua today who helped me transfer coverage a couple months ago and went the extra mile today to help clear up a billing question I had. Would continue to recommend!"
We responded:
"Evan- thank you for your kind words!"
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Waylon Johnson

May 7, 2025

5  out of  5
rating by Waylon Johnson
"I want to extend a HUGE thank you to Cara for assisting me and my fiance for getting her set up with her new car insurance. Not only was she super fast, she listened to everything I needed, and responded professionally and swiftly. I explained to Cara my situation with the car dealership needing her name listed on the ID card and she went through the process quickly to make sure I had the documents I needed. Cara is wonderful to work with, and I am so happy with my insurance agent office!!"
We responded:
"Waylon, thank you so much for the amazing review! We’re thrilled to hear Cara took such great care of you and your fiancée. She’s a true professional, and we’re lucky to have her on our team. We know how stressful dealership paperwork can be, so we’re glad she made the process smooth and fast for you. We truly appreciate your trust in our office and are always here whenever you need us!"
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Franklin Bowers

May 5, 2025

5  out of  5
rating by Franklin Bowers
"Was very helpful setting up insurance by phone in a new location as I moved. Josh McCullough in particular was great, very patient and informative as we worked through the process."
We responded:
"Thank you for sharing your experience! We're glad Josh was able to make your move a little easier by helping you get everything set up over the phone. We'll be sure to pass along your kind words—he'll really appreciate them. Welcome to your new location, and don't hesitate to reach out if you need anything! "
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Hanh Tran

May 2, 2025

5  out of  5
rating by Hanh Tran
"Ben was very friendly, fast and professional. Every time I need something done, he took care of my request very fast and smoothly, this time was Insurance Binder. Thank you very much, Ben for all your help! I would give you 10 stars if there was an option!"
We responded:
"We think Kate is great too! I'm so glad we were able to take care of getting your policies transferred."
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jean irlbeck

May 2, 2025

5  out of  5
rating by jean irlbeck
"Josh McCullough is great at his job. He asked the right questions to be sure I was getting exactly what would fit my needs at the best price. Service doesn't get any better than that!"
We responded:
"Hello Jean, thank you so much for the kind words! We're thrilled to hear Josh took great care of you and made sure your coverage fit your needs perfectly. We truly appreciate your trust and are always here to help if you need anything in the future!"
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Jason

April 28, 2025

5  out of  5
rating by Jason
"Everyone is so friendly and willing to help in anyway they can. I couldnt be happier"
We responded:
"Thank you, Jason, for your kind words and perfect rating! We're glad to hear that our team's friendliness and willingness to help made a positive impact on your experience. If you ever need anything else, feel free to reach out."
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C L

April 22, 2025

5  out of  5
rating by C L
"Kathy Bader wrote a Personal Articles Policy for me recently on a newly purchased ring. The communication was timely, consistent and to the point. She made sure to follow up with each stage of the transaction. It made getting the additional insurance added a breeze, and I never even had to step inside the office."
We responded:
"C L, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
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Haley Fritz

April 21, 2025

5  out of  5
rating by Haley Fritz
"Kathy Bader was very helpful with setting up my renters insurance policy! She was very knowledgeable and personable. I would highly recommend her if you are looking for new insurance"
We responded:
"We appreciate you taking the time to leave this five-star review, Haley! It means so much to know that we could provide the support and coverage you need. "
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Becky Wilson

April 17, 2025

5  out of  5
rating by Becky Wilson
"Josh McCullough was very patient in answering all of my questions & concerns. Very helpful & knowledgeable. Easy to work with. He spent a long time addressing my concerns."
We responded:
"Thank you, Becky, for your thoughtful feedback. We are pleased to learn that Josh was able to assist you effectively. We value your input and look forward to the opportunity to continue serving you."
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Emma Blume

April 16, 2025

5  out of  5
rating by Emma Blume
"Thank you Kathy and team for getting our homes and autos covered thoroughly and quickly! It continues to be a pleasure working with you."
We responded:
"Thank you, Emma, for your kind words and for placing your trust in us for your insurance needs! We’re delighted to know that Kathy and the team delivered prompt and comprehensive service. It’s always a pleasure to work with you as well!"
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Carol Nordling

April 9, 2025

5  out of  5
rating by Carol Nordling
"I worked with Josh for a comparison of rates for the annual renewal of my homeowners and auto coverage. Being a senior I had my coverage thru AARP program with Hartford. As I expected, the Hartford was $1000 more a year than state farm. I was also able to improve my homeowners coverage as well as adding comprehensive umbrella coverage."
We responded:
"Thank you, Carol, for telling us about your experience! We're happy to hear that Josh helped you get better coverage and savings with State Farm. If you have any more questions or need help, just let us know anytime."
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Kammy

April 6, 2025

5  out of  5
rating by Kammy
"Joseph was great and very pleasant to work with. He was patient with me and all my questions. Very professional and knowledgeable and made the process very smooth and not too time consuming."
We responded:
"Kammy, we know insurance can be complicated, so we’re thrilled to hear we made things easier for you. Thank you for choosing us!"
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Leah Fenner

April 4, 2025

5  out of  5
rating by Leah Fenner
"Just got off the phone with Joshua and he gets 5 stars for his stellar customer service in assisting me with adding a second car to my insurance coverage. I appreciate his knowledge and recommendations. Thank you!"
We responded:
"Wow, your review made our day, Leah! We’re so happy we could provide the service you deserve. If there’s ever anything else we can do for you, we’re just a call away! "
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Happy Meal

March 31, 2025

5  out of  5
rating by Happy Meal
"Mersades at State Farm in Shelton is incredible! She made the whole process so easy and stress-free. She was kind, attentive, and genuinely cared about finding the right coverage for my needs. It’s rare to find someone who combines professionalism with such a personal touch. Highly recommend reaching out to her you won’t be disappointed!"
We responded:
"Thank you, Happy Meal, for your wonderful feedback! We're thrilled to hear that Mersades made your experience so positive and stress-free. Your recommendation means a lot to us, and we're here whenever you need assistance."
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McKayla McCullough

March 27, 2025

5  out of  5
rating by McKayla McCullough
"Kathy was incredible with setting up my husband and I for life insurance! She had a wealth of knowledge and explained everything in a way that made me feel empowered and confident about the future!"
We responded:
"Thank you, McKayla, for your great feedback! We're happy to hear that Kathy made setting up life insurance easy and clear for you and your husband. If you have any more questions or need help, just let us know anytime."
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Cathy

March 24, 2025

5  out of  5
rating by Cathy
"Kathy was very knowledgeable and friendly. She made sure I understood my policies and we added some coverage I wasnt aware was available. I appreciated her explanations of the coverages and her suggestions for the future."
We responded:
"Thank you, Cathy, for your wonderful feedback! We're thrilled to hear that Kathy was able to assist you effectively and provide valuable insights into your coverage options. We appreciate your trust in us and look forward to continuing to support your insurance needs."
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Christina Grabo

March 20, 2025

5  out of  5
rating by Christina Grabo
"We just switched from Safeco to Kat Peterson with Bakala State Farm. Kat was incredibly informative and patient throughout the process and took the time to make sure that we have the coverage we need to protect our assets. She was able to improve our coverage and still save us over 20% on our home/auto/umbrella policies. She was also extremely responsive throughout the whole process, something that was severely lacking with our previous agent. I would highly recommend her to anyone shopping for insurance."
We responded:
"Hi Christina, thank you for sharing your experience! We're delighted that Kat provided the coverage you needed while saving you money. It's great to hear her informative and patient approach made your transition smooth. We strive to be responsive to our clients, and we're glad Kat met that standard. Your recommendation means a lot to us, and we're grateful to have you in our State Farm family. "
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Maria A

March 14, 2025

5  out of  5
rating by Maria A
"Effortless obtaining renters policy with Mercedes. Great service with genuine care all through the process."
We responded:
"Thank you, Maria, for your wonderful feedback! We're thrilled to hear that Mercedes made your renters policy experience seamless and that you felt genuinely cared for. Your satisfaction is our top priority. We appreciate your trust in us!"
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Ryan Weisenfeld

March 13, 2025

5  out of  5
rating by Ryan Weisenfeld
"Kat at Melanie Bakala State Farm is the best!! Always available to help and very knowledgeable. Want great service? Go to them!"
We responded:
"Great to hear Ryan. Kat is fantastic at helping our customers with insurance"