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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Moira Britton

May 5, 2024

5  out of  5 rating by Moira Britton
"I’ve been with State Farm for a while now and I have only good things to say! Lola Vazquez has been nothing but helpful to me. I bought a used car back in December 2023 and finding an insurance company that would cover my car for a reasonable price was very difficult, especially considering my car was a salvaged vehicle. But Lola was able to help me out and give me a fair offer. Even now, I’ve moved into a a new place and needed renters and personal liability insurance and she was quick to give me the best deal! Thank you Lola!"
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D Mace

April 18, 2024

5  out of  5 rating by D Mace
"Cara Angell was amazing she got me a quote and insured within minutes for my small business. She was insightful, super helpful and friendly. Thank you Cara for all your help !"
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Mary Jo Warner

April 4, 2024

5  out of  5 rating by Mary Jo Warner
"Kathy Bader was very helpful in getting life insurance coverage for me. Explained all the information I needed. Thanks Kathy B."
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Jerry Obendorf

March 22, 2024

5  out of  5 rating by Jerry Obendorf
"Courteous and professional service. Made several contacts with me for several months before I was ready to switch. Perserverance counts!"
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Glen Anderson

March 17, 2024

5  out of  5 rating by Glen Anderson
"We had an insurance review with Annetta. She was very helpful, answering our questions about our coverages and presenting options to improve our coverage."
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Kate Beene

March 6, 2024

5  out of  5 rating by Kate Beene
"Love our State Farm agency. Worked with Kathy Bader to make sure I was getting the best out of policy. Highly recommend this agent."
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Christine Stevenson

February 29, 2024

5  out of  5 rating by Christine Stevenson
"Kathy Bader was very professional and helped me with auto insurance. She made sure all of my information was included for the best price available. I highly recommend Kathy for any of your insurance needs."
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Jo S

February 23, 2024

5  out of  5 rating by Jo S
"Amazing and super easy to work with, I had the pleasure of working with Kathy Bader over the phone for my policy review. I appreaciate taking some time to thouroughly review my selections and questions to accurately process my coverage. She took the time to create other options that I may consider, it couldn't be any simpler to concrete my selections. Thank you again Kathy I look forward to carving out time to work with you in the future."
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Elizabeth O'Drobinak

February 14, 2024

5  out of  5 rating by Elizabeth O'Drobinak
"The agent was very helpful and responsive. She accommodated each of my requests in a timely and polite manner. Highly recommend!"
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Melissa Huster

February 9, 2024

5  out of  5 rating by Melissa Huster
"Kathy is great. She explained everything and was very thorough and helpful."
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Jesenia Stark

February 8, 2024

5  out of  5 rating by Jesenia Stark
"Great team, Kara was very helpful and I love how someone immediately answers the phone and gets you to the right place, feels very personable and attentive!"
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Jenni Y

February 4, 2024

5  out of  5 rating by Jenni Y
"I was looking to switch auto insurance plans due to a 30% increase of my current plan. I went into the Lacey office and was greeted by Kathy who helped me right away and gave me a quote, which was significantly less. Kathy was so patient and knowledgeable. She answered all of my questions. A few days later, I decided to go for the switch after reviewing the policy and called to schedule an appointment. Kathy called back right away and was able to meet with me after work one evening. Again, she was professional and patient, answering all of my questions. Thank you, Kathy!"
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Adrianne Christenson

January 26, 2024

5  out of  5 rating by Adrianne Christenson
"Kathy was great to work with. She answered all of my many questions without making me feel like I was asking too many questions. She was professional, thorough and honest. She helped me save money on all of my insurance policies (home, auto, umbrella and life insurance)! I highly recommend reaching out to Kathy for any of your insurance needs!"
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Benjamin Sanders

January 24, 2024

5  out of  5 rating by Benjamin Sanders
"Kat Peterson was pleasant and professional to work with. I would recommend."
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January 15, 2024

5  out of  5 rating by Tracy
"Kathy is very knowledgeable and set me up with my life insurance policy 💜"
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January 2, 2024

5  out of  5 rating by Gary
"Kat petersen goes above and beyond .. she got my school bus rv policy when no one else could of would"
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Laura the Bruce

December 14, 2023

5  out of  5 rating by Laura the Bruce
"Melanie's agency and her staff are some of the best! Insurance is a necessary evil but they make it as understandable and affordable as possible. I'm very happy that I found her and highly recommend her agency."
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Jane Tucker

November 14, 2023

5  out of  5 rating by Jane Tucker
"Kathy, the agent I worked with, was very helpful. We have obtained the insurance we need."
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mariah schoening

November 13, 2023

3  out of  5 rating by mariah schoening
"I was rear ended. It was the first crash I'd ever been in. I was on my way to work. It gave me lasting back pain which has made it near impossible to walk. My car was sent to an impound where I was unable to pay to get it out on my own. So I lost my car, my job and my ability to walk in a matter of a single instance. I called almost daily. Unable to move forward without the police report (which later turns out to be false), my car was doomed to be auctioned. Then what? Finally I had a breakdown and my mom had to talk to then for me, I was completely broken . After my breakdown and my mom talking very....firmly.... they had confirmed liability, gotten me a new claim specialist and gotten approved to get my car out of impound as well as the option to get me a rental car. All under five hours. I should not have had to have a breakdown to get this. If I had the rental in a timely manner I could have kept my job. I could have taken myself to the doctor without asking family members to take time out of their day for me. I could have taken my son trick or treating. I could have saved myself so many tears and moments of anger and Moments where I had to ask myself and the universe if I was somehow being punished, I'm not a religious person. This was a new low for me. All things considered, after my breakdown and the progress they made, they've been extremely helpful and kind. My agent has been so nice and personable. She's kept me updated on everything the minute she hears about it and finally I feel like this is one less this I have to worry about. The only other reason I changed this from 2 to 3 stars is I feel like considering how little I pay for a young driver with an old junker, I got pretty good coverage."
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Twan Feagin

November 13, 2023

5  out of  5 rating by Twan Feagin
"Great service from Cathy!!!"
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Eddie Roof

November 10, 2023

5  out of  5 rating by Eddie Roof
"Very helpful answering questions And talking you through things"
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Laurie Bremer

November 8, 2023

5  out of  5 rating by Laurie Bremer
"Kathy received my request for added coverage to a new home; the next day I was emailed an estimate, and by tomorrow the lender and State Farm will have sufficed that portion of the mortgage. We have been customers of Shelton State Farm for nearly thirty years and have no reason to end our relationship. Kathy was easy to chat with, efficient, and professional."
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Desiree Santos

October 27, 2023

5  out of  5 rating by Desiree Santos
"Allstate jacked my rate up to a point of being unreasonable and i experienced the worst customer service with a lot of errors to my policy. I used to be with State Farm, but was forced to switch a few years ago. I decided to shop around and Kathy called me and followed up with me, even after playing phone tag. She worked with me to find the best rates with better coverage than Allstate for my homeowners insurance and 2 cars (one is on suspend). In the end, I ended up saving $80/mo by switching. She also called me and followed up after enrolled to confirm my payment. I highly recommend working with this office if your looking for quality customer service and great rates!"
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Joseph Irwin

October 16, 2023

5  out of  5 rating by Joseph Irwin
"Kathy Bader was excellent to work with and extremely knowledgeable about home and auto insurance."
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Cassie Wittman

October 16, 2023

5  out of  5 rating by Cassie Wittman
"Melanie was very helpful and responsive - I called their office for the first time and had everything I needed within 15-20 minutes. She made the process of moving states much easier."