State Farm® Insurance Agent Melanie Bakala

"I've ALWAYS received EXCELLENT service in the Lacy/Olympia office. Cathy & Melanie are VERY knowledgeable, when it comes to explaining all the insurance plans. And, would offer me the "best deal" for my particular situation. Being friendly, with big smiles, also means a lot !!"

"I met with Mersades Emerson over the phone, and it was such a productive conversation. I am a very very busy person; I work 7 days a week. I was previously with a different insurance company prior to signing up with state farm today and it took over 1.5 hours to conclude services. My call with Mersades today took under an hour and she reviewed and answered all my questions with confidence and her personality really shined. I really appreciate her positive approach, and I couldn't have been happier switching over to State Farm. You have a gem of a team member! Thank you very much to Mersades!"

"I was unsure about getting life insurance until Kathy approached me about it! She was so helpful and easy to talk to and made this such an easy process! She's incredibly knowledgeable and we are so thankful she is our agent!"

"Kathy Bader was incredibly kind and prompt in helping me set up renters insurance. She made the process smooth and reassuring, especially when I learned State Farm doesn’t discriminate against dog breeds. Highly recommend her!"

"Kathy is very professional and knowledgeable and friendly. It was a pleasure doing business with her."

"⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Genuine Care I am deeply grateful for the expertise and knowledge of my State Farm representative, Kat. Every interaction is met with excellent customer service, and I never feel as though I’m asking for too much or expected to figure things out on my own. Quite the opposite — Kat consistently goes above and beyond to make sure I understand my options and feel fully supported. I’ve been a valued customer of Bakala State Farm for many years, and I truly feel I’m in good hands. Knowing that when life’s ups and downs come my way, Kat will be there to help me navigate them brings me incredible peace of mind. She is a steady, trusted presence at the agency — someone I can rely on to protect what matters most and to guide me toward the best solutions for my needs. Thank you, Kat, for all you’ve done for me over the past several years. You are a wonderful part of my life and a blessing to have as my insurance representative. Your dedication and care make all the difference. Kellie J. Wright"

"Kathy Bader if you need someone to work with this is who to do it with. She was able to reduce my homeowners insurance and my car insurance. I’m so thankful I went with Kathy.Thanks AgainKathy B."

"I dropped by Bakala State Farm’s Lacey office for a vehicle insurance quote after a day of frustration with Geico’s computerized customer “service”, and being informed I was number 39 in line to talk to a human! (Sound familiar?) In contrast, State Farm’s Kathy Bader greeted me with a warm smile and processed my quote efficiently while establishing a personal relationship and trust between us. Bundled with my homeowner’s insurance, I’m now paying less for better coverage. Thank you, Kathy and Bakala State Farm!"

"Kathy Bader was so helpful and professional! She helped us navigate what the best business policy would be for our coffee pop up and made the process so easy and stress-free. Thank you, Kathy!!"

"Met with Kathy Bader today and she helped us with auto and home insurance. She was very helpful, professional, and sweet. Kathy saved us money and she got us better coverage than our previous insurance. It made me very comfortable in choosing State Farm for all my insurance needs. I look forward to meeting with her again."

"Kathy Bader’s expertise and knowledge were exceptional. She presented the life insurance options. Explain them all so I could make an informed decision on which one was best for me. I appreciate her professionalism and would not hesitate to recommend her to friends and family for their insurance needs"

"dayra was very nice and helpful"

"Dayra was super nice and easy to work with!!"

"This has been awesome! Gray attended to my needs with great knowledge, speedy help and explained things where I could easily understand them. Appreciate his speedy response, great service and kindness."

"Kathy was very ez to work with and get a new policy."

"Very knowledgeable and communicates extremely well. Thank You!"

"I am working with Kathy on switching State Farm offices as I relocate across the country. She has been so helpful and kind! Looking forward to calling this my new State Farm office within the next week!"

"First of all, let me say how important I feel it is for everyone to make a personal visit to your insurance agent and go over your policy(ies) face to face. Let’s face it, a few of us or at least I, don’t go over every detail of updates….though we should!! Here is where Kat Peterson insurance account representative for State Farm, working with Melanie Bakala, her agent steps in. Kat, was very knowledgeable, professional and very patient. She went over each of my policies, listened to my needs/concerns and addressed them to my better understanding with options. By the time I walked out I felt more aware, assured and protected…..a very comfortable feeling. Kat, thank you for all your help. I look forward to seeing you again in the near future. To Melanie Bakala, thank you for having such a great team. Each time I have called in for anything, I have received exceptional service!!!! Update: 31 July 2025, exceptional rating on Josh!! Here is another example of a great team member working with Melanie Bakala. Called the office on a different matter, an administrative matter on my part and Josh took it upon himself to look into it and see how he could help me. He called back as promised and informed me he was able to accomplish my request…..thank you Josh!!!"

"Kat Peterson was very throughly, she explained my coverage and recommended ways to save using the drive safe feature using the app on my phone. Took the time to answer all my questions. Appreciate the in person connection today."

"I had some life insurance questions about the difference between whole and term life insurance. Kathy Bader was very patient, professional, and knowledgeable. I recommend her for life insurance questions."

"Kathy has been great to work with!!! Highly recommend from a dear friend of mine and she was on it!! Definitely made my life easy!!"

"Kathy was great in helping get my billing squared away, and is always helpful with any of my insurance questions. She is very friendly and seems to treat people like family. Love this office!"

"Melanie's agency proactively contacted me for a review of our insurance coverages. Kat did the review and was able to give us better personalized coverage. Thank you Kat!"

"Kathy Bader helped me through the entire process and was able to get me a much better rate on both my home and auto policies. Kathy, thank you for your patience. I felt well educated and informed on all the policy decisions you helped me make. This was a very positive experience."

"Kat Peterson at Bakala State Farm was extremely helpful in adding my new vehicle to our policy. She looked at the options and went through them to ensure I got the best price for the greatest amount of coverage. The paperwork was sent to me quickly, and she even verified their receipt. We have all our vehicles and home with Bakala State Farm and Kat is our go-to person!"